If you are having trouble loading the portal, we'd suggest trying one or more of the following steps:

1) Clear your browser's cache (http://www.wikihow.com/Clear-Your-Browser's-Cache ), quit your web browser, and try to relaunch the portal.

2) Try using an alternate browser. For instance, if you're using Internet Explorer, try using Firefox, Chrome or Safari instead. If you don't already have one or more of those browsers installed, the download links are as follows:

Firefox: http://www.mozilla.com/en-US/firefox/firefox.html
Safari: http://www.apple.com/safari/download/
Chrome: http://www.google.com/chrome

3) Upgrade to Flash 10.1 (if you're using an earlier version) at http://get.adobe.com/flashplayer/ .

Please let us know if these suggestions help or if you need additional assistance!